ShipHunt
Product Support
Frequently Asked
Questions:
Operating the
Submarine
> How do
I install ShipHunt?
> ShipHunt
Original Version, One Page User
Manual
> ShipHunt Professional
Version, One Page User Manual
> How do I
drive the Submarine?
> How do I
target an enemy?
> Why to I
keep running out of fuel?
> How do I
view the other screens?
> Can you give me any
game strategy hints?
Registration
Help
> I entered a
registration code, why won't the
simulator start?
>
I received
my registration code, but where do I
enter it in?
Order Processing Help
> I purchased
a registration code, why didn't I
receive it yet?
> Can ShipHunt
be upgraded to ShipHunt Professional?
How do
I install ShipHunt?
UNZIPPING
THE DISTRIBUTION:
Using Windows Explorer, double click
the file 'ShipHunt_Demo.zip' or
'ShipHunt_Live.zip' that you
downloaded. If an unzip program is
installed, it will prompt you through
unzipping the software. If you do not
have an unzip program you can find
one by searching for 'WinZip' on the
internet.
ShipHunt.prc requires the
installation of MathLib.prc in order
to run.
ShipHunt and MathLib are installed to
PalmOS PDA's via the HotSync software
and cradle. HotSync software is
distributed by the makers of your
device. For assistance with
installing and/or troubleshooting
HotSync issues refer to the Palm help
web site at http://www.palm.com.
MathLib is a separate software
library containing several math
functions.
MathLib.prc is included for your
convenience. It is not supported,
maintained, or altered by the makers
of ShipHunt. For information on
MathLib search the web for
"PalmOS MathLib".
1. Insure the PalmOS HotSync software
is installed on your PC.
2. Using Windows Explorer,
double-click the file 'ShipHunt.prc'.
The
HotSync software should then display
a window informing you that
ShipHunt will be installed at your
next HotSync operation. Close
the HotSync window.
3. Using Windows Explorer,
double-click the file 'MathLib.prc'.
The
HotSync software should then display
a window informing you that
MathLib will be installed at your
next HotSync operation. Close
the HotSync window.
4. HotSync your device with your PC
(usually by placing your PDA in the
HotSync cradle and pressing the
HotSync button).
OPTIONAL INSTALLATION METHOD:
ShipHunt can also be installed via
beaming ShipHunt.prc directly from
one
PalmOS device to another. The PalmOS
application launcher has the ability
to beam files (including MathLib) to
other devices. Tap 'menu' in the app
launcher to use this method.
Back
to top.
How do I
drive the Submarine?
I
recommend setting the options on
'Easy' for your first few tries. When
you start ShipHunt, your are inside
the submarine viewing the dials and
gauges on the bridge. The sub starts
out standing still 30 meters
underwater (this prevents possible
immediate collision with an enemy
ship). Use the hardware buttons as
follows:
Datebook... Turn
Left
Address.... Turn Right
Up......... Ascend to surface
Down....... Dive
ToDo....... Engine Forward (and
periscope left)
Memopad.... Engine Reverse (and
periscope right)
HOLD DOWN THE HARDWARE BUTTONS FOR
FASTER RESPONSE!
NOTE: ShipHunt Professional has the
following on-screen navigation
control in addition to using the
hardware button controls:
Tap
Heading............. To set new
course
Tap Depth Meter......... To set new
depth
Tap Periscope Arrows.... To control
rudder or periscope
Tap Surface Arrows...... To control
rudder
To Dive from Surface.... Use the
hardware down button
Periscope depth is indicated by the
'P' on the depth meter. When you
ascend to the 'P' the periscope will
automatically appear.
The map shows your position relative
to enemy positions.
There is more detailed help in the
included one page manual (see links
above). Help is also available from
the built-in ShipHunt menus. Tap
'Menu' before starting the simulator
and browse through the choices.
Back
to top.
How do I
target an enemy?
Keep
in mind that enemy ships are moving
targets. You must anticipate enemy
speed and heading when attempting an
offensive attack. Tap on the ship you
are targeting in the periscope for
detailed enemy information.
WWII torpedoes did not 'lock on' to
their targets like today's torpedoes
do. Often, WWII Submarine Commanders
would fire a spread of 3 or 4
torpedoes hoping for 1 or 2 hits.
Targeting was difficult in real life,
and it can be difficult in ShipHunt
as well. Fast moving targets that are
far away will be the most difficult
to hit.
Also: If you fire at a distant target
that is tracking you (with sonar),
then you turn and run, the enemy will
also turn because he is tracking you.
Thus, your torpedo may miss!
Back
to top.
Why do I
keep running out of fuel?
The
diesel engine does not shut off by
itself. You must remember to do this,
just like a real life Commander had
to. Fuel conservation is crucial to a
successful campaign. Don't waste fuel
by driving around a lot. At
termination, the simulator assess
your ability to return home. If you
don't have enough fuel or and/or
battery charge to make it home then
you are penalized for being stranded.
All that being said, I gave in to
multiple requests and added a slower
fuel consumption rate in ShipHunt
Professional anyway. But, there is a
score bonus in the Professional
version for using the 'fast' setting.
|-D
Back
to top.
How do I
view the other screens?
This
question comes from Captains who
haven't figured out how to drive the
Submarine yet. When the simulation
start up, you are 30 meters submerged
to prevent immediate collision with
an enemy vessel. In the Original
version of ShipHunt, the periscope
view automatically pops up when you
reach periscope depth and the surface
view automatically displays when you
surface the sub. Press the hardware
'Up' button and the Submarine will
begin to ascend.
ShipHunt Professional has an 'Up
Periscope' button that will toggle
between the periscope and damage
report views when the Submarine is at
periscope depth.
NOTE: The Sub will surface and dive
much faster if it is moving forward!
Engage the screws (propellers) by
tapping the 'fwd' button, or pressing
the 'ToDo' hardware button.
Some newer devices have atypical
hardware button configurations.
ShipHunt Professional overcomes this
with on-screen navigation controls
(see the manual). Let me know if you
would like to upgrade to ShipHunt
Professional for this reason. I will
forward a reasonable discount
promotion code. Send email to: Support@ShipHunt.com.
Back
to top.
I entered a
registration code, why won't the
simulator start?
REGISTRATION
INFORMATION:
ShipHunt registration is based on the
DeviceID. A detailed description of
how to find the DeviceID is included
below. ShipHunt computes the
registration code from the DeviceID
at every startup and compares it to
the registration code entered by the
user. When properly registered,
ShipHunt will enable all features and
torpedoes.
Registration problems are caused by
one of the following things (most
common reason is listed first):
1. The registration code was entered
incorrectly. The permanent
registration code is 11 numbers.
There are no letters in the code. Be
sure to delete the phrase 'Enter Code
Here.' before you enter your
registration code.
2. Developer has incorrect DeviceID
(verify your DeviceID matches the one
I have on file, case does not matter
here). If there are spaces in the
name make sure the number of spaces
is reported correctly. Make sure you
don't get the letter 'i' mixed up
with the letter 'l'. If the DeviceID
is incorrect please forward the
correct one to Support@ShipHunt.com (see
instructions to locate DeviceID
below).
HOW TO LOCATE THE DEVICE ID:
In ShipHunt there are 2 ways to
locate the DeviceID.
1. The DeviceID (also called
HotSyncName) is displayed on the
registration screen. Excessively long
Device ID's may be truncated. This
causes registration problems. Find
your correct Device ID by following
the next procedure.
2. Start the HotSync program on your
PDA device. The HotSync program is
usually found in the 'System' folder
(select 'System' from the upper right
drop-down menu on your devices main
screen). Then tap on the program
called 'HotSync'. The HotSyncName
will be displayed in the upper right
corner of the screen. If it is not,
this indicates that you have never
HotSync'ed your device. You will be
prompted for a HotSyncName the first
time a HotSync operation is
performed.
I will do whatever is necessary to
assist you through this. Let me know
if you are still having registration
problems by sending email to: Support@ShipHunt.com.
Back
to top.
I received
my registration code, but where do I
enter it in?
If
there is no place to enter your
registration code on the registration
screen then you are running the demo
version of ShipHunt or ShipHunt
Professional. Download and install
the full ShipHunt_Live version from
the downloads page. For ShipHunt
Professional, you should have
received a download link for the full
version with your registration code
purchase.
Back
to top.
I purchased
a registration code, why didn't I
receive it yet?
Registration
codes are usually send out within
minutes of purchase by the ShipHunt
automatic registration processing
database. Here's how it works:
1. Customer purchases ShipHunt or
ShipHunt Professional from
distrubutor.
2. Distributor sends purchase advice
email to developer (me).
3. Developers database processes
incoming email every few minutes and
automatically emails registration
codes to customer.
Problems that sometimes
happen, in order of their occurrence
rate:
DeviceID was not included in
purchase email advice from
distributor for whatever reason. In
this case you will receive an email
requesting your DeviceID. Be sure to carefully
follow the instructions for
'fastest processing' in the email or
the automatic registration system
will not be able to respond to your
reply. Improper automatic
registration attempts are handled
manually ASAP.
Customer uses whitelist spam
filtering. Please add 'John@comclin.net' to your list
of allowed email senders. -or- Check
your 'suspect spam' folder for an
email with the word 'ShipHunt' in the
subject line.
Customer has s HOTMAIL email address.
This is a frequent frustration for customers. I don't know
why, but email to HotMail accounts sometimes does
not get through.
If at all possible, please provide a
different email address. If you requested to
have your registration code re-sent, I have re-sent
it, probably several times.
Customer supplied a different email
address when purchasing. ShipHunt
registration codes are sent to the
email you entered at time of
purchase. Let me know if you need the
registration code to be sent to a
different email address.
Developer is taking a nap... Just
kidding. I never do this. :-)
Developers kids are going nuts!...
Now, this DOES happen,... too
frequently! |-D
Over 98% of all purchases are
responded to on the same day. If you
haven't received anything from me
yet, please check again in the
evening before sending more email.
Online distributors require me to
respond within 48 hours. I will
make every effort to do way better
than that. If you haven't heard from
me within 32 hours, I have most
certainly attempted to contact you by
now. Try to contact me again at Support@ShipHunt.com.
Thanks for your patience. |-)
Back
to top.
Can ShipHunt
be upgraded to ShipHunt Professional?
ShipHunt Professional
is a separate product from ShipHunt. Registration
codes are not transferable from one product to the
other. Existing ShipHunt customers can expect
to receive an attractive discount offer via email
for upgrading to ShipHunt Professional.
Back
to top.
For
additional support, please email Support@ShipHunt.com
